What to Read
This section covers the leadership lens: vision, use-case prioritization, measurement,
responsible adoption, and exam practice links.
Exam shortcut: leadership questions usually reward strategy, measurable outcomes,
ethics, compliance, and change management over tool-first answers.
Six-step GenAI Strategy
- Establish a clear vision.
- Prioritize high-impact use cases.
- Invest in capabilities: platforms, people, reusable patterns, and governance.
- Drive organizational change and adoption.
- Measure and demonstrate business value.
- Champion responsible AI: fairness, transparency, privacy, security, and accountability.
Metrics to Track
| Goal | Metric examples |
|---|
| ROI | Financial benefits vs cost of the GenAI initiative. |
| Efficiency | Time saved, throughput increase, cycle-time reduction. |
| Customer experience | CSAT, NPS, resolution time, containment quality. |
| Revenue growth | Sales lift, conversion lift, attach-rate change. |
| Security | Incidents reduced, detection time, response time, policy compliance. |
Sample Exam Papers from Medium
Exam Cue Review
| Cue | Answer pattern |
|---|
| Official documents only | Grounding or RAG. |
| Live data plus action | Agent with tools. |
| Consistent expert tone | Role prompting plus examples. |
| Unsafe public chatbot content | Safety settings and moderation. |
| New GenAI program adoption | Vision, governance, metrics, and change management. |
